Perhaps you are working with documents saved in old file formats. If you see the words “Compatibility Mode” in the title bar of the document window, that means you are working in the old format.
While working in the old format, commands that might introduce incompatible content are disabled. Updating a file to the current format will turn on all the disabled features. Use File > Convert Document to update an old (.doc) format file.
Have a lot of documents to update? Use this free Automator Workflow
http://www.agentjim.com/MVP/Automator/Convert%20Word%20Files.html
Also you can try going to View menu> Toolbars. Hit reset.
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